Frequently asked questions
Everything about billing, payments, cancellations and returns — clear and in one place.
Payments & billing
How and when you pay, and what to do if something looks wrong.
When will I be charged for my order?
You will be charged once your order is confirmed.
What payment methods do you accept?
We accept major credit/debit cards and online payment methods through our secure checkout process.
What should I do if I am overcharged?
Contact us immediately, and we will review your order and issue a refund if necessary.
Can I change my billing information after placing an order?
You can update your billing details by contacting our customer support team within 12 hours of placing your order.
Orders, cancellations & returns
Changing your mind, and what to do if something arrives wrong.
Can I cancel my order after it's been placed?
Yes, but you must contact support as soon as possible before the order is dispatched to receive a full refund. Once the order is dispatched, we cannot accept returns for chilled or frozen products, and the return cost will be charged to the customer.
How do I report a damaged product?
Call us within 24 hours of receiving the product to initiate a return or refund process.
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